1. The agreement
These Terms of Service ("Terms") are a binding agreement between OpraOne Inc. ("OpraOne", "we", "us") and the business or person that creates an OpraOne workspace or uses the Service ("you"). If you accept these Terms on behalf of a company, you confirm you have authority to bind it.
Our Privacy Policy explains how we handle personal information and forms part of these Terms. If you have signed a separate written agreement with us, that agreement takes priority where it conflicts with these Terms.
2. The Service
OpraOne provides a cloud workspace for product businesses, including customer and lead management, product catalogs and price books, quotations and sales orders, multi-warehouse inventory, purchasing, day-to-day accounts, people operations (employees, attendance, leave, payroll, expenses, performance, recruitment and onboarding), approvals, audit logs and Opra AI (the "Service"), available through our website and app.opraone.in.
We continually improve OpraOne and may add, change or remove features. If we remove a feature that is material to a paid plan, we will give you reasonable notice.
3. Accounts & workspaces
- You must give accurate registration details and keep them up to date.
- The workspace owner controls the workspace, including who is invited and what roles and permissions each user has.
- You are responsible for everything that happens under your workspace's accounts and for keeping login details confidential. Tell us promptly at support@opraone.com if you suspect unauthorised access.
- You must be at least 18 years old and use the Service for business purposes.
4. Plans, trials & billing
- Plans. Each plan includes allowances for Users, Contacts, Leads, Products, File storage and Integrations, as described on our pricing page. If you reach an allowance, you may need to upgrade to add more.
- Free plan and trials. We may offer a free Starter plan and free trials of paid plans. At the end of a trial, you need to choose a paid plan to keep the paid features. We may change or end free plans and trials with reasonable notice.
- Fees. Paid plans are charged at the prices shown when you subscribe — for example, per user per month. Prices on our website may be shown converted into your local currency for convenience; the currency and amount shown at checkout are what you will be charged.
- Payment. Payments are processed by a third-party payment processor. You authorise us and our processor to charge your chosen payment method for the fees due.
- Renewal. Unless stated otherwise at checkout, paid subscriptions renew automatically for the same billing period until cancelled.
- Taxes. Fees exclude applicable taxes such as GST, which are added where required.
- Price changes. We will give you advance notice of any price change. It applies from your next billing period.
- Late payment. If payment fails, we may limit or suspend paid features after giving you notice and time to update your payment details.
5. Cancellation & refunds
You can cancel a paid subscription at any time. Cancellation takes effect at the end of your current billing period, and you keep access to paid features until then. Fees already paid are non-refundable, except where required by law or where we agree otherwise in writing.
6. Your data
- You own your data. Everything you and your team put into the workspace — contacts, leads, products, prices, orders, stock, suppliers and accounting records ("Customer Data") — belongs to you.
- Our permission to use it. You allow us to host, copy, process and display Customer Data only as needed to provide, secure and support the Service, and as described in our Privacy Policy.
- Your responsibilities. You are responsible for the accuracy of Customer Data and for having the right to collect it, including telling your own customers and contacts how you use their information.
- Export. You can export your Customer Data while your workspace is active, and for a reasonable period after it is closed, before we delete it.
7. Acceptable use
You agree not to:
- Use the Service for anything illegal, fraudulent or that infringes other people's rights.
- Send spam or unsolicited messages through lead forms or integrations.
- Upload malware or try to gain unauthorised access to the Service or other workspaces.
- Probe, scan or load-test the Service, or interfere with its normal operation, without our written permission.
- Copy, resell or reverse engineer the Service, or use it to build a competing product.
- Share accounts in a way designed to get around your plan's user allowance.
8. Integrations & Opra AI
Integrations. If you connect third-party services such as Google, Microsoft, Meta, Slack or Zoom, your use of them is governed by their terms, and you allow us to exchange data with them as needed to make the integration work. We are not responsible for third-party services or changes they make that affect an integration.
Opra AI. Opra AI generates summaries, look-ups and drafts from your workspace data. AI output can be incomplete or wrong, so please review it before relying on it for business, financial or legal decisions.
9. HR, attendance & payroll
- Your employees' data. You are responsible for having a lawful basis to store employee and candidate information in OpraOne, for telling them how it is used, and for setting permissions so only the right people can see sensitive details such as salaries and bank accounts.
- Payroll and statutory compliance. OpraOne calculates salaries, deductions and leave from the rules and data you set up. You remain responsible for checking payroll, tax and statutory figures (such as PF, ESI, professional tax and TDS) before paying salaries or filing returns. OpraOne is a tool, not payroll, tax or legal advice.
- Attendance records. Attendance depends on employees punching in and out, and on the shifts, holidays and rules you configure. Review regularization requests and attendance before using them for pay or disciplinary decisions.
10. Availability & support
We work hard to keep OpraOne available and fast, but we do not guarantee that the Service will be uninterrupted or error-free. Planned maintenance will be scheduled to minimise disruption where possible. Specific uptime or support commitments apply only if they are set out in a separate written agreement. Support is available by email at support@opraone.com — see our Support page for how to reach us and what to include.
11. Our intellectual property
OpraOne, including its software, design, documentation, logos and trademarks, is owned by us and our licensors. Subject to these Terms, we give you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription. If you send us feedback or suggestions, we may use them without any obligation to you.
12. Suspension & termination
You may stop using the Service and close your workspace at any time. We may suspend or terminate access if you seriously or repeatedly breach these Terms, fail to pay fees due, or if needed to prevent harm to the Service or others. Where reasonable, we will give notice first and a chance to fix the problem. After termination, sections that by their nature should continue — such as payment obligations, data ownership, disclaimers and limitation of liability — remain in effect.
13. Disclaimers
Except as expressly stated in these Terms, the Service is provided "as is" and "as available". To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. OpraOne helps you manage stock, prices and accounts, but it is not a substitute for professional accounting, tax or legal advice.
14. Limitation of liability
To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue or goodwill. Our total liability arising out of or relating to these Terms or the Service is limited to the fees you paid us for the Service in the 12 months before the event giving rise to the claim. These limits do not apply where liability cannot be limited by law.
15. Indemnity
You agree to defend and compensate us against third-party claims arising from Customer Data or your use of the Service in breach of these Terms or the law.
16. Governing law & disputes
These Terms are governed by the laws of India. Before starting formal proceedings, both parties agree to try to resolve a dispute in good faith by contacting the other in writing.
17. Changes to these terms
We may update these Terms from time to time. We will change the "Last updated" date above, and for material changes we will notify workspace owners at least 30 days in advance by email or in the app. If you keep using the Service after changes take effect, you accept the updated Terms.